Assistant Vice President, Senior Application Support Engineer - Digital Platform (JRI-3742)

The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in the Asia Pacific region.

You will perform production application support task for Digital Platform systems for APAC region.

Job Responsibilities

• Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
• Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems.
• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.
• Propose improvement for systems based on identified process gaps.
• Standardize processes through developing implementation, integration, and documentation in accordance to set standards.
• Identify and propose suitable processes for automation and implementation. 
• Lead and coordinate projects (project support and change request). Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
• Highlight and escalates risk issues to relevant parties in a timely manner.
• Participate in system restoration for Disaster Recovery exercises.
• Coordinate regular meetings for issues resolution with developers.
• Perform other duties as and when assigned.

Job Requirements

• Diploma / Degree in Computer Science or Information Technology.
• Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
• Possess hands-on experience in supporting Workflow and Automation systems.
• Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
• Possess functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management).
• Possess technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services.
• Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).
• Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.
• Possess collaborative team player working style with demonstration of presentable interpersonal skills.
• Excellent communication, interpersonal and presentation skills.
• Demonstrate a strong sense of accountability and ownership of results.
• Demonstrate sound judgment in reviewing problems and making recommendations / decisions.