Senior Software Engineer, Lead for CLM Middleware (JRI-5962)

The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions. i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in Asia Pacific Region.

Responsibilities

• Own the end-to-end design, development, and optimization of the CLM Manager middleware components.
• Drive enhancements and continuous improvements to support new business requirements, new country/branch rollouts, and cross-system integrations.
• Ensure middleware solutions are scalable, secure, resilient, and aligned to enterprise architecture standards.
• BAU support: Provide day-to-day support and maintenance of critical business applications.
• Monitor application performance, troubleshoot issues, and ensure timely resolution.
• Manage and resolve incidents, service requests, and user queries related to the application.
• Perform bug fixes, patches, and application upgrades.
• Document incidents, solutions, and support processes for knowledge sharing.
• Perform root cause analysis for recurring issues and recommend improvements.
• Ensure compliance with SLAs (Service Level Agreements) and ITIL processes.
• Support application deployments, testing, and validation activities.
• Liaise with stakeholders to understand application functionality and provide effective support.
• Planning: Plan for development activities and provide effort estimates.
• Requirement Gathering: To discuss and work with System Analysts to understand and analyze user/business/system functional requirements to determine the delivery requirements.
• Create Technical Impact Analysis: Conduct risk assessment to examine, evaluate existing vs. to-be processes, determine and identify any technical constraints and limitations to the proposed solutions. Design technical solutions based on Functional Specification Document.
• Development & Unit Testing: Build solutions based on Technical Specification and conduct unit tests to ensure quality of development.
• Create Release Documents: Create or review documents related to system release or deployment.
• Incident support: Provide technical support in resolving incidents. Conduct root cause analysis.
• System Testing: Support test activities to ensure all errors reported are resolved timely. Assist in integration test and user acceptance test.
• Guidance and coaching: Provide the necessary guidance and coaching to team members and vendor staff on timely and quality deliverables.
• Timely escalate issues to PM of any challengers and issues.
• All other duties and tasks as assigned.

Requirements

• Bachelor’s degree in computer science or information technology.
• 5-7 years' experience in software development using .Net technologies, preferably C#.Net.
• Experience working in a bank or financial institution is preferred.
• Experience in deploying, and maintaining, cloud-native .Net applications on Microsoft Azure.
• Hands-on experience in developing Azure Functions, Azure messaging computes.
• Good knowledge in SDLC methodologies (Waterfall and/or Agile).
• Good presentation, communication, and coordination skills.
• Proactive and self-motivated.
• Proven track record of team leading experience.
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Knowledge of CLM system is preferred.