VP, CMDB Manager

Job Responsibilities

CMDB Strategy and Process Ownership:

• Lead regional CMDB ownership by governing Configuration Management processes, standards, and continuous improvement in alignment with enterprise and global frameworks. 
• Act as the regional owner for the CMDB and Configuration Management operating process.
• Define the CMDB operating model, standards, procedures, service expectations and improvement roadmap.
• Align the regional CMDB capability with applicable enterprise and global frameworks.

ServiceNow implementation and Regional Master Data Onboarding:

• Lead regional ServiceNow ITAM implementation, master asset data onboarding, validation, and production readiness to ensure data quality standards are met. 
• Drive ServiceNow projects and implementation of ITAM module across the region.
• Govern master data across APAC entities

CMDB Data Governance and Quality

• Ensure CMDB data quality through strong governance, standards, monitoring, and remediation.
• Establish controls to maintain the accuracy, completeness, consistency and integrity of CI data.
• Drive periodic data certification, exception management and remediation with CI and asset owners

CI and Service Relationship Management: 

• Manage CI and service relationships by setting standards and ensuring accurate mapping
• Establish standards for relationships between infrastructure, applications, systems and services.
• Drive asset-to-system mapping and CI relationship completeness
• Coordinate with system and service owners to maintain relationship accuracy

Stakeholder and Team Leadership:

• Lead the regional CMDB/ITAM function by guiding analysts, coordinating cross-functional teams, and promoting CMDB standards adoption across APAC. 
• Partner with APAC branch leads, local PICs and IT/IS service owners to address local requirements and improve service delivery consistently across the region.
• Lead the regional CMDB/ITAM function and provide directions to CMDB analysts.
• Manage vendor teams to deliver ServiceNow Asset Management projects.
• Coordinate across ITSM, ITAM, Infrastructure, Application, Security, Enterprise Architecture, ServiceNow and Branch teams.
• Drive awareness, training and adoption of CMDB standards across APAC

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering or a related discipline.
• Strong knowledge of Configuration Management, IT Asset Management, governance,  control frameworks and IT infrastructure operations.
• Minimum 10 years of working experience in IT Asset Management, Configuration Management, or Service Management within an IT infrastructure or operations environment.
• Minimum 3–5 years of hands-on experience specifically managing CMDB, ServiceNow Discovery, Service Mapping, and Identification and Reconciliation (IRE).
• Experience improving and standardizing processes and controls across multiple teams or locations.
• Experience in establishing service controls, KPIs/KRIs, dashboards and management reporting.
• Strong analytical, root-cause analysis, process-improvement and technical-writing skills.
• Ability to translate technical data issues into operational risks, management actions and measurable outcomes.
• Working knowledge of IT infrastructure services and operational risk management