VP, Principal I, Test Manager (Agency Loan) (JRI-6779)

The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in the Asia Pacific region.  

Responsibilities

Planning

• Plan for quality assurance activities with timelines and effort estimates. Manage resources to support testing demand.

Requirements gathering

• To discuss and work with SA & Dev teams or SMBC to understand the testing requirements to determine the testing coverage and collect sample test data (if available).

Documentation

• Review documentations created by QA team leader, Senior System Analyst or vendor to ensure quality.

Testing and tracking

• Tracking testing activities against test plans and track defects (Log Defect with assigned Severity, Retest and Close Defect) discovered to resolution. Report statistics and statuses to PM.

People management

• Provide guidance and mentorship to the team and ensure process and compliance is met. Provide direction, support and set performance goals to the team. Timely escalate issues to PM.
• Support on hiring matters such as interviews where required.
• Onboard new joiners to their roles.
• Coach and guide team members on their jobs.
• Manage and motivate team performance, guided by performance management framework.
• Engage team members to identify and support them on their career aspirations and development plans.

Test Strategy & Planning

• Define the overall test strategy (manual, automation, performance, security, UAT and required other type of test).
• Create and maintain the Test Plan, including scope, timelines, resources, tools, and risks.
• Decide test entry/exit criteria and quality gates.

Test Execution & Control

• Ensure test cases are designed, reviewed, and executed effectively.
• Monitor testing progress against plan and adjust as needed.
• Ensure defect lifecycle is followed correctly (logging, triage, retesting, closure).

Defect & Risk Management

• Facilitate defect triage meetings with development and stakeholders.
• Assess quality risks and communicate their impact clearly.
• Ensure high-severity defects are resolved or mitigated before release.

Stakeholder & Cross-Team Communication

• Act as the primary point of contact for testing.
• Communicate testing status, risks, and quality metrics to stakeholders
• Assist management for go/no-go release decisions with providing the analysis.

Test Metrics & Reporting

• Define and track key quality metrics such as test coverage, defect density, defect leakage, test execution progress and produce regular test status reports and dashboards.

Requirements

• Diploma/ Bachelor’s degree in Computer Science. With good command of English both verbal and written.
• Min. 7-10 years' experiencing working as Quality Assurance Analyst/ Tester in a bank, FI or a consultancy company.
• Familiar with defect management tools.
• Ability to understand technical jargons and some understanding of technology environment setup. 
• Strong communication skill.
• Strong presentation skill.
• Proven track record of team leading experience.
• Strong sense of ownership and take responsibility.
• Good to have any professional QA certification. (e.g., CSTE or CSQA)
• Technical background with a good understanding of SDLC cycle a nice to have.
• Good to have Agile testing experience or Experience in automation or performance testing.