AVP, Corporate Service & Governance, Governance Planning Department

Responsibilities

Operational Resilience / Business Continuity Management

• Support BCM and Operational Resilience activities, including tracking and maintaining business service criticality and impact tolerance assessments.
• Coordinate scenario testing exercises, including logistics, preparation of materials and documentation.
• Stay informed of regulatory developments and industry best practices relevant to operational resilience.
• Monitor real-time news, geopolitical events, natural disasters, and technological outages across the APAC region, and assess potential impacts on the bank.
• Support the ongoing refinement and simplification of recurring processes where applicable.

Administrative & Control Tasks

• Manage onboarding and offboarding processes, including coordination of hardware/software provisioning and access management for permanent staff and vendors.
• Process administrative tasks including invoices and expense-related tasks ensuring accuracy and timeliness.
• Coordinate and send monthly SMS reminders, and perform related reconciliations.
• Update and maintain mobilization charts following team member movements.
• Maintain emergency contact information for overseas offices on a regular basis.
• Conduct monthly ID reviews and half-yearly declarations on shared folders, identifying and reporting any discrepancies.
• Maintain updated lists of BCP Coordinators and manage relevant group email distribution lists.
• Review assigned administrative and control processes and implement improvements to enhance efficiency, standardization, and reduce manual effort.

Requirements

• Bachelor’s degree with a minimum of 5 years experience in a relevant field.
• Relevant experience in operational resilience, business continuity management (BCM), risk management, or similar functions.
• Working knowledge of regulatory expectations such as MAS BCM Guidelines is an advantage.
• Strong coordination, communication, and stakeholder engagement skills, with the ability to build effective working relationships across teams.
• Ability to manage multiple tasks concurrently and deliver within tight timelines.
• Exposure to coordinating cross-functional teams and involvement in collaborative risk mitigation initiatives is an advantage.
• Exposure to process improvement or efficiency enhancement is an advantage.

• Analytical mindset with strong attention to detail.
• Project and program management capabilities.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong relationship building and stakeholder engagement.
• Strong coordination and communication skills.