AVP, Operations Planning - Operation Resilience and Outsourcing Management

Job Responsibilities

• Coordinate outsourcing governance activities, including due diligence, risk assessments, and periodic reviews.
• Monitor vendor performance and service level agreements (SLAs).
• Maintain outsourcing inventory, documentation, and management reports.
• Liaise with stakeholders, vendors, and control functions on outsourcing matters.
• Support audits, inspections, and regulatory requests related to outsourcing.
• Coordinate annual BCM activities, including BCP reviews, testing, and training.
• Monitor completion of BCM action plans and remediation items.
• Maintain BCM documentation and management reporting.
• Liaise with business units and relevant stakeholders on continuity planning requirements.
• Support audits, inspections, and regulatory requests related to BCM.

Requirements

• Degree holder in any discipline.
• Minimum 5-7 years of banking operations experience.
• Knowledge of outsourcing governance, risk management, or vendor management is preferred.
• Good coordination, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications.