AVP, Operations Planning - Outsourcing Management and Expatriate Support

Job Responsibilities

• Coordinate outsourcing governance activities, including due diligence, risk assessments, and periodic reviews.
• Monitor vendor performance and service level agreements (SLAs).
• Maintain outsourcing inventory, documentation, and management reports.
• Liaise with stakeholders, vendors, and control functions on outsourcing matters.
• Support audits, inspections, and regulatory requests related to outsourcing.
• Improve operational efficiency and consistency in expatriate benefits administration
• Contribute to process improvements that enhance efficiency and consistency, reduce rework, and maintain compliance in daily operations while supporting overall service quality.
• Ensure smooth and accurate expatriate benefits operations
• Deliver high-quality and consistent expatriate benefits services by effectively managing housing, onboarding/offboarding processes, and reimbursement handling, while maintaining alignment with internal guidelines and enhancing overall service effectiveness

Requirements

• Degree holder in any discipline.
• Minimum 5-7 years of banking operations and administrative experience
• Knowledge of outsourcing governance, risk management, or vendor management is preferred.
• Good coordination, communication, and stakeholder management skills.
• Good understanding of administrative processes with strong attention to detail and accuracy.
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines
• Proficient in Microsoft Office applications
• Proficiency in Japanese Language is an advantage