AVP - Trade Finance Client Service Manager

1. BAU (Business as Usual)  

• Oversee and ensure seamless processing of routine trade transactions (e.g., LC/BG issuance/amendments, LC Confirmation, Substitute BGs, document handling, trade loan disbursals, ARP/SCF execution). 
• Serve as the point of contact for client queries / operational matters (e.g., LC  confirmation, discrepancies in shipping documents). 
• Coordinate with trade operations, compliance etc to resolve transactional bottlenecks (e.g., conclude transactions). 
• Cooridnate with SMBC network branches for cross border network transactions.
• Monitor daily transaction volumes and facility utilisation. 

2. Client Management & Retention 

• Maintain regular touchpoints (weekly/monthly) to understand clients’ operational cycles, cash flow needs, and pain points in BAU processes. 
• Assist in client education on Bank’s process, document requirements at transactional level
• Proactively guide clients on optimizing existing facilities (e.g., structuring LC terms to match shipment schedules, aligning ARP with receivables cycles). 

3. Facility Utilization & support Revenue Growth 

• Analyze transaction patterns to identify underused facilities (e.g., dormant LC lines, unutilized trade loans) and recommend adjustments. Ensuring optimal Trade Limit Utilization

• Cross-sell solutions like deposit and FX flow solutions. 

4. Market Intelligence & Advisory

• Share real-time updates on market changes (e.g., RBI policy shifts) impacting clients’ BAU operations. 

5. Risk & Compliance Co-ordination 

• Co-ordinate with customer for document submission / query resolution for transactions to comply with RBI guidelines, AML/KYC requirements.
• Share updates / flag off transactional risks (e.g., overdrawn limits, delayed   repayments). 

6. Reporting & Documentation 

• Maintain accurate records of BAU transactions, client communications, and facility utilization. 
• Generate monthly reports on portfolio performance, including BAU metrics (e.g., transaction volumes, error rates). 

Job Requirements

• Education: Bachelor’s degree in Finance, Commerce, or Business, MBA preferred. 
• Experience: 3–5 years in trade finance operations, preferably in India, with expertise in managing BAU processes (LCs, trade loans, ARP). 
• In-depth knowledge of Indian trade regulations (RBI, FEMA) and export/ import documentation. 

• Basic knowledge of Fin Tech and digital in Financial and Trade market, especially in India.
• Strong operational mindset with attention to detail for error-free BAU execution.  Diligent, meticulous and must act with speed without compromising on quality

• Fluency in English. 
• Excellent PC skills such as Excel, Word, PowerPoint, Access, and Digital tools.
• Excellent communication skills with internal and external senior stakeholders.