AVP/VP, Project Lead - Credit and Loans Operations Group

SMBC first opened its doors for business in Singapore in 1963. The Singapore branch was established as our hub in Asia Pacific outside of Japan in 2008 to support the growth and expansion of our customers in and across the region.

SMBC Singapore provides a comprehensive range of wholesale banking solutions as a full commercial bank in Singapore.

In 2023, we are honored to celebrate 60 years of business excellence in Singapore, the heart of our business in Asia Pacific. We continue to embark on our journey with our stakeholders towards a sustainable future.

Responsibilities:

• Lead and manage change initiatives within the operations team, focusing on process improvements, system integrations, and operational enhancements.
• Collaborate with cross-functional teams to identify areas for improvement and develop strategies to implement best practices in credit and loans operations.
• Conduct risk assessments and impact analyses to ensure changes are implemented with minimal disruption to operations.
• Facilitate training sessions and workshops to ensure staff are equipped to adapt to changes in processes and systems.
• Monitor and report on the progress of change initiatives, providing regular updates to stakeholders and senior management.
• Identify and address any resistance to change, fostering a culture of continuous improvement and innovation within the team.
• Stay updated on industry trends and regulatory changes in the payments landscape, ensuring that our operations remain compliant and competitive.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• Minimum of 10 years of experience in operations within the credit and loans domains, preferably with a focus on change management.
• Proven track record of successfully leading change initiatives and improving operational efficiency.
• Excellent analytical and problem-solving abilities.
• Outstanding communication and interpersonal skills, capable of engaging with stakeholders at all levels.
• Knowledge of credit and loans processing systems, regulatory requirements, and industry standards.
• Ability to thrive in a fast-paced and constantly evolving environment.