AVP/VP Account Service Team (JBAP-HCM-GRP)

To manage Account Services Team (AST) who

o   Review Know Your Customer (KYC) checklist and account documents for existing customers;

o   Participate in the implementation of KYC initiatives and best practices;

o   Advise customers and process on account update in timely manner;

o   Handle KYC/account related reports for internal parties;

o   Prepare material for team and department meetings;

o   Work in partnership with colleagues across SMBC network to deliver exceptional standards and quality of service;

o   Compliant with the bank’s internal guideline and procedure.

-          To provide coaching AST team member for career development.