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AVP/VP - TB Operations Excellence - Business Analyst - Global Transaction Product Department

Date:  Jan 9, 2026
Location: 

Singapore

Office Location:  Capital Square, Singapore

Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region.   SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network.  We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.

 

With sustainability embedded within our strategy and operations, we are committed to creating a society in which today’s generation can enjoy economic prosperity and well-being, and pass it on to future generations.

Key Responsibilities 

  • Support End-to-End Process Ownership & Analysis in areas such as Transaction Banking, Cash and Liquidity Management, Treasury and Trade Finance. 

  • Lead the design of customer-centric TB journeys with a focus on cycle time reduction, straight-through processing, and service quality. 

  • Partner with Product and Operations teams to align process, policy, and technology changes. 

  • Own and drive analysis of front-to-back Transaction Banking processes, including client onboarding, servicing, fulfillment, and operational execution. 

  • Define target-state process designs and operating model improvements aligned with TB strategy and growth ambitions. 

  • Identify structural inefficiencies, duplication, manual touchpoints, and control weaknesses, and drive improvement initiatives through data-driven insights. 

  • Support the definition of capability maturity benchmarks across our core markets. 

  • Monitor post-implementation performance to ensure benefits realisation and sustainability. 

 What We Offer: 

  • Exposure to regional projects across APAC. 

  • Opportunities to work closely with senior product, operations and technology teams on transformation initiatives. 

  • Delivery oversight and backlog management as Product and Process Owner. 

Who we are looking for 

  • 7–10+ years of working experience in Transaction Banking, Operations, Consulting, or Transformation roles. 

  • Proven experience in process re-engineering, operating model optimisation, or large-scale transformation initiatives. 

  • Familiarity with transaction banking products (Cash, Trade Finance, Treasury, Liquidity Management) is a plus. 

  • Highly analytical, structured, and outcome-driven. 

  • Strong stakeholder management and communication skills, including at senior management level. 

  • Strong technology literacy with the ability to challenge solution design and delivery complexity. 

  • Solid working knowledge of Agile delivery methodologies, particularly Scrum. 

  • Pragmatic, resilient and adaptable in a fast-paced environment. 

  • Strong ownership mindset with the ability to operate independently 

 

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