Analyst, Deposits Group

Key Responsibilities:

• Ensuring efficient execution of offshored processes, overseeing service level agreements, and quality standards.
• Managing and mitigating risks associated with customer instructions / transactions.
• Accurate processing of various instructions adhere to banking regulations, policies and service level agreements to maintain operational excellence.
• Assist and support inquiries and ensuring positive customer experience.
• New Product Discussion and Process Improvement.

 Requirements:

• Bachelor’s degree in finance, Business Administration, or related field and/or minimum 3 years of relevant working experience.
• Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Exhibit initiative to raise issues to direct manager / management and the ability to deliver value added support, identify problems & propose solutions.
• Possess strong analytical and problem-solving skills with attention to detail.
• Exhibit a strong and thorough understanding of risk & control, service oversight and customer / banking service.
• Strong knowledge of regulatory requirements governing customer account.
• Excellent communication with experience in operation process improvement.
• Ability to work collaboratively across teams and manage multiple priorities.
• Proficiency in Microsoft Office suite (especially MS Power Query) are added advantages.