Analyst - Client Service
Malaysia
Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region. SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network. We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.
With sustainability embedded within our strategy and operations, we are committed to creating a society in which today’s generation can enjoy economic prosperity and well-being, and pass it on to future generations.
SUMITOMO MITSUI BANKING CORPORATION MALAYSIA BERHAD
JOB SUMMARY
To promote and support Trade and Transaction Banking service and related products with objective to expand customer relationship, ensuring optimal customer satisfaction and to support busines growth.
KEY RESPONSIBILITIES
- Documentation and registration, inclusive of day-to-day team administrative related matters.
- Supporting TTBD on all related matters, including but not limited to Implementation, Product and Sales.
- Working closely with Regional Service Team to achieve APAC standardised KPI.
- Supporting Regulary Reporting and Data Governance.
- Supporting the review of Procedure Manual.
- Single point of contact for enquiries and escalations.
- Supporting client enquiries on Payments related matters.
JOB REQUIREMENTS
- Minimum 1-3 years of Cash Management/Client Service Experience, particularly in Banking. Operation/Product knowledge will be an added advantage. Fresh graduate are encouraged to apply.
- Strong customer centric mindset and team player.
- Strong communication skill to manage key relationships internally & externally.
- Good command of spoken and written English and Malay, Japanese speaking will be an added advantage.