Assistant Vice President, Asia Innovation Centre (AIC) 1

Reporting to the GM of Asia Innovation Centre, this role will lead the business process reengineering activities for SMBC’s corporate customers. This includes reviewing as-is customer business processes, designing and implementing new Digitally enabled customer processes and solutions with focus on Japanese Corporates in collaboration with customers, and SMBC internal functions. This role will identify business process reengineering opportunities after carefully assessing end-to-end customer processes including working with SMBC HQ in Tokyo and Group companies in India, Indonesia, Vietnam, and Philippines to achieve stated business outcomes.

Digital Customer engagement

• Contribute to developing the as-is customer processes, interviewing teams with Japanese Corporate Customers and their counterparts in SMBC. 
• Engagement of Japanese corporate customers in understanding their existing processes and pain points.
• Development of to-be business process flows in support of Digital customer solutions leveraging partners for countries in Japan and APAC.
• Collaboratively together with Customers developing the action plans delivering the digital customer solutions for the organizational units
• Includes constant interaction with Japanese corporates and SMBC HQ in definition of business processes, partner strategy and planning in support of delivering business process reengineering initiatives.
• Implement business as usual, but not limited to, regulatory & governance matters, new products and business in APAC branches
• Collaborate with relevant departments of Head Office to efficiently enhance business and governance in APAC region

Business enablement and Project management

• Developing action-oriented initiatives and plans in consultation with business leaders and management team with clearly defined KPIs and business outcomes.
• Support framework and methodology to develop business process reengineering plan and initiatives along with key business leaders.
• Planning and driving implementation actions, together with relevant functions to enable regulatory, legal entity, policy, and procedural changes.
• Stakeholder management and engagement approach to facilitate the design and delivery of business process engineering initiatives.

Job Requirements

Business and Technical Requirements

• Bachelor's degree or equivalent (CFA, CPA is an added advantage)
• At least 5 years of business process engineering and Japanese corporate and Banking experience is mandatory
• Digital experience is an added advantage.
• Proficiency in Japanese is preferred as this role needs to prepare regular reports to Japanese Authorities and to liaise with Head Office
• Knowledge of Japanese Banking Law and workings with Japanese conglomerates outside Japan is necessary

Characteristics Experience, & Degree
 

• Strong systems and process thinking, use of data and logic for decision making and improve understanding
• Entrepreneurial and ability to work autonomously and take ownership
• Ability to work with senior stakeholders
• Effective cross-functional collaborator and communication
• Able to frame an issue or opportunity from first principles
• Flexibility & adaptability to adjust priorities according to business needs
• Communicating effectively
• Ability to inspire others