Assistant Vice President, Human Resources Operations

KEY RESPONSIBILITIES

• Assist in delivering workforce administration services such as onboarding, maintaining personal files, updating HR databases, probation monitoring, employment verification, offboarding/exit procedures, staff movement, and issuance of standard letters according to SOPs and agreed timelines.
• Assist in annual HR Policies and Procedures review.
• Manage annual vendor assessment and vendor payment for service engaged by HR Operations.
• Monitor and coordinate local and APAC new hire induction programs.
• Support expatriate work permit processes including monitoring, renewal, cancellation of permits, securing expatriate hiring approvals from JTKSM, annual EP/PVP headcount projections, expatriates’ skills and knowledge transfer and assessment report monitoring in accordance to BNM requirement, and other permit-related matters.
• Assist with all regulatory reporting and filings to ensure compliance with BNM, Immigration, and JTKSM requirements. This includes JTKSM and BNM reporting for expatriate appointments and terminations, annual expatriates’ assessments report, monthly AICB reporting and surveys.
• Monitor completion of Training Needs Analysis (TNA) and ensure Heads of Department assign appropriate training in a timely manner.
• Track staff enrolment in mandatory AICB programs and ensure Continuing Professional Development (CPD) hours comply with BNM guidelines.
• Maintain the AICB portal and assist staff with membership registration and renewal.
• Oversee enrolment of mandatory ethics programs for new hires as required by regulators.
• Assist in training administration including HRDC and STF monitoring, HRDC grant applications and claims, STF payments, and coordination of in-house training.
• Assist with ex-employee screening processes ensuring completion within 15 days as stipulated by BNM.
• Respond to basic employment inquiries, providing relevant information, explanations, and advice to employees.
• Handle standard service requests and employee feedback, escalating issues to management when necessary.
• Monitor and process vendor payments for HR services and coordinate vendor assessments.
• Ensure compliance with organizational policies and applicable legislative/regulatory requirements.
• Perform any other duties as assigned by management.

JOB REQUIREMENTS

• Diploma or Degree in Human Resource Management, Business Administration, or related discipline.

• Minimum 7 years of experience in HR operations, preferably within a financial institution.
• Knowledge of Malaysian labor laws and HR practices.
• Strong knowledge of Malaysian labor laws and HR practices.
• Hands-on experience managing HRDC processes and expatriate permit will have added advantage.

Special Skills Required

1. Computer literate and proficient in MS Office
2. Knowledge of Success Factor is a plus
3. Excellent communication and interpersonal skills
4. Outstanding organizational and time-management abilities
5. Multi-tasking and can work independently under pressure
6. Detailed and meticulous