Assistant Vice President, Loan Control and Reporting Team

Key Responsibilities

• Ensuring efficient execution of offshored processes, overseeing service level agreements, and quality standard:
  • Develop a robust transaction monitoring and reconciliation mechanism where adherence to service levels and outliers can be identified and resolved dynamically.
  • Lead collaboration and support to offshore teams.
• Manage operational incidents tracking, prompt issue resolution, root causes identification; Initiate thematic studies to eliminate incident reoccurrences.
• Accurate processing of various transactions adherence to banking regulations, policies, and service level agreements to maintain operational excellence:
• Provide subject matter expertise towards projects initiatives.
• Lead management reporting and data analytics initiatives in the department.
• Initiate ideas towards digitization/paperless processing.
• Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience
• Proactively manage people development, people engagement, job rotation and succession plans in the team(s).
• Perform any other duties assigned from time to time. 

Requirements:

• At least 7 years of relevant experience in Loan Operations and reporting
• Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrate strong leadership and people management skills.
• Exhibit a strong and thorough understanding of loan control, administration, and reporting standards.
• Exhibit initiative to devise strategies, deliver value added support, identify problems & propose solutions.
• Possess strong analytical and problem-solving skills, attention to detail.
• Strong communication and interpersonal skills, both written and verbal.
• Proficient in Microsoft Office Suite.