Assistant Vice President, Loan Control and Reporting Team

Key Responsibilities

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• Ensuring efficient execution of offshored processes, overseeing service level agreements, and quality standards:
  • Develop a robust transaction monitoring and reconciliation mechanism where adherence to service levels and outliers can be identified and resolved dynamically.
  • Lead collaboration and support tEnsuring efficient execution of offshored processes, overseeing service level agreements, and quality standards:
  • Develop a robust transaction monitoring and reconciliation mechanism where adherence to service levels and outliers can be identified and resolved dynamically.
  • Lead collaboration and support to offshore teams.
• Manage operational incidents tracking, prompt issue resolution, root causes identification; Initiate thematic studies to eliminate incident reoccurrences.
  • Have foresight on changes to policies, procedures, and best practices; Design and deliver knowledge sharing sessions to Shared Service Centre.
  • Spearhead periodic procedure manual/standard operating procedure reviews with the end-to-end operating model in mind.
  • Proactively manage business continuity and operational resiliency planning and testing.
  • Identify risks associated with offshored processes, devise strategies to eliminate them and obtain Management buy-in.
  • Conduct periodic service level agreement reviews.
  • Managing and mitigating risks associated with financial transactions:
  • Oversee internal controls of offshored processes.
  • Ensure offshored processes are compliant with regulatory frameworks.
  • Lead department’s risk assessment activities.
  • Manage branch specific control activities in a timely and efficient manner.
  • Manage internal/external/regulatory audits in a timely and efficient manner.
  • Lead and initiate processes improvements to align with new regulatory requirements and/or changes to the internal risk control framework.
  • Provide oversight and subject matter expertise on AML and compliance matters.
  • Identify key risks associated with operational incidents; initiate fixing root causes to reduce incidents over time.
• Accurate processing of various transactions adherence to banking regulations, policies, and service level agreements to maintain operational excellence:
  • Manage timely and accurate processing of transactions not offshored to Shared Service Centre.
  • Manage exceptions in transactions and report irregularities to Management promptly.
  • Ensure preparation and submission of internal, Head Office and regulatory reports to relevant parties is done within allocated deadlines.
  • Initiate process improvements in collaboration with relevant stakeholders.
  • Oversee preparation and management of productivity matrixes and capacity model.
• Provide subject matter expertise towards projects initiatives.
• Lead management reporting and data analytics initiatives in the department.
• Initiate ideas towards digitization/paperless processing.
• Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience:
  • Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries.
  • Devise a framework to monitor customer service standards and initiate continuous improvements.
  • Develop strategies to maintain customer service-related data and drive data analytics.
  • Contribute towards new product initiatives by reviewing product papers; provide expertise on process design and risk controls.
• Proactively manage people development, people engagement, job rotation and succession plans in the team(s).
• Perform any other duties assigned from time to time. 

Requirements:

• At least 7 years of relevant experience in Loan Operations and reporting

• Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Demonstrate strong leadership and people management skills.

• Exhibit a strong and thorough understanding of loan control, administration, and reporting standards.

• Exhibit initiative to devise strategies, deliver value added support, identify problems & propose solutions.

• Possess strong analytical and problem-solving skills, attention to detail.

• Strong communication and interpersonal skills, both written and verbal.

• Proficient in Microsoft Office Suite.