Director, Digital Services Project Specialist, AI Transformation

SMBC is embarking on a journey to transform the business model by providing Value added AI and Automation solutions to customers, internally drive process re-engineering, automation, AI transformation and analytics capabilities while improving financial efficiency, primarily focusing on APAC market with the ambition of expanding the business model globally.

AI transformation Office is taking the lead on the AI led transformation Initiatives and establishing a strong team to drive the business model transformation of SMBC with rigor. The role supports process re-engineering, AI, automation and implementation of analytics capabilities

The Role Responsibilities

Reporting to the GM of AI Transformation Centre, this role will lead the new AI and Automation enabled business development in support of the bank’s Digital strategy in Asia. This includes designing new business schemes in collaboration with customers, AI/Tech players and SMBC Group companies and leading the implementation of business schemes with customers. This role will define and manage the end-to-end AI programs to drive process re-engineering, automation and analytics capabilities as well as work with SMBC Group companies to achieve stated business outcomes.

Strategy

• Contribute to developing the strategic priorities and focus areas for AI Transformation, including collaboration with SMBC Group companies. Design approach and implementation initiatives focused on process re-engineering, automation and analytics capabilities

• Determining the benefits (financial/non-financial, direct/indirect) of delivering the AI led projects for the organisational units

• Define the Target Operating Model (TOM) integrating components of people, process, and ecosystem partners to implement AI enabled business. Includes definition of business case, vendor partner strategy and internal resources planning in support of delivering defined Digital initiatives.

• Implement business as usual automation, but not limited to, regulatory & governance matters, new products and business steering in APAC branches/offices as well as manage subsidiaries

• Develop team members’ skill and motivate others to maximize the outcome of the team

• Collaborate with relevant departments of Head Office to efficiently enhance business and governance in APAC region

Business enablement and Project management

• Developing action-oriented AI initiatives and plans in consultation with business leaders and management team with clearly defined KPIs and business outcomes.

• Support framework and methodology to develop AI enablement plan, run pipeline development initiatives along with key business leaders.

• Planning and driving implementation actions, together with relevant functions to enable regulatory, legal entity, policy, and procedural changes.

• Stakeholder management and engagement approach to facilitate the design and delivery of Digital initiatives.

• Appropriately manages the risks that may arise from large AI projects to the Bank and to the stakeholders supported. 

Job Requirements
 

Business and Technical Requirements

• Bachelor's degree or equivalent

• Experience in Process re-engineering, automation and analytics including AI

• Banking and Digital experience is an added advantage.

Characteristics Experience, & Degree
 

• Strong strategic thinking, use of data and logic for decision making and improve understanding

• Entrepreneurial and ability to work autonomously and take ownership

• Ability to work with senior stakeholders

• Effective cross-functional collaborator and communication

• Able to frame an issue or opportunity from first principles

• Flexibility & adaptability to adjust priorities according to business needs

• Communicating effectively

• Ability to inspire others