IT System Analyst

Date: Jun 11, 2025

Location:

MNL, Philippines

Office Location: Makati City, Philippines

Provides technical expertise and recommendations in assessing new IT software projects.
Develops and maintains applications and databases by evaluating client needs; analyzes requirements; develops software systems.
Investigates and resolves application functionality related issues and provides first level support and troubleshooting of Head Office, Regional and locally hosted system.
Assists in creation of system design and functional/technical specifications for all new development projects.
Identifies business needs, analyzes data, and develops solutions to improve business processes, systems, or products.
Serves as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
Serves as Person-in-Charge (PIC) for IT projects to ensure timely delivery bounded by cost and resource constraints
Writes technical procedures and documentation for the applications including operations, user guide, etc.
Manages database and data integrity.
Provides assistance and advises business users in the effective use of applications and information technology.
Provides programming/coding for in-house IT projects.
Identifies and recommends process improvement ideas / local initiatives to improve the business / operations.
Takes part in process improvement projects as required
Participates in weekly meetings to discuss project status, issues and report progress of IT projects being handled by the IT Planning and Development team.
Liaises with Head Office or Regional support for issues related to technology requirements, support, problem resolution, upgrade and maintenance of system.
Provide inputs in improving IT processes for efficiency. Percentage (%) of Time Spent
Provide support on IT Outsourcing and/or Vendor Management process to fulfill GAD requirements
Performs other duties that may be assigned by Management, Department Head and Unit Head.