P4 Senior Analyst

People Management

• Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.

Risk & Compliance

• To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behaviour.

• To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.

• Timely reporting of potential/actual breaches to the respective departments and branches.

• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.

Operations & Controls

• Ensures the transaction processing as well as department activities and/or required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.

• To perform end to end daily transaction processing, verifying and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.

• Provides day to day support and advice in the department for transactional activities.

• Ensures the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving.

• Ensure all defects are reported, complaints tracked with preventive and corrective action implemented.

• Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required.

• Work closely with other respective operations team to resolve any exceptions or queries.

• Proactively share new ideas and concepts to improve operations process.

• To work effectively both independently and as part of a team with minimal supervision.

• To perform other duties as assigned by the Supervisor/Management from time to time.

• To cover the duties of staff members in the department in his/her absence.

• To support Bank activities interrupted by an emergency/crisis.