Senior Analyst, IT Department (12months Parental Leave Cover)

At SMBC, you’re not just joining a company—you’re becoming part of a community that values respect, growth, and making an impact every day. We offer a range of flexible benefits designed to help you balance work, family, and your personal goals:

• Great Place to Work Certified: Proudly certified as a Great Place to Work, we provide a welcoming and supportive culture where your contributions are valued.
• Parental Leave: Enjoy competitive parental leave to support you through life’s important milestones.
• Women in Banking and Finance (WIBF): As a Gold member, employees have access to events, professional development courses, and valuable networking opportunities.
• Me Time: Take 2 paid hours off each month to focus on your wellbeing—because your health matters.
• Comprehensive Insurance: Permanent employees benefit from SMBC-funded Life, Total and Permanent Disability (TPD), and Group Salary Continuance Insurance for peace of mind.
• Social Contribution Leave: Take one day each year to volunteer and give back to your community with paid Social Contribution leave.

At SMBC, we believe our strength lies in our diverse workforce - people who bring their unique perspectives and talents to deliver innovative solutions for our clients. We’re committed to fostering an inclusive environment where everyone feels supported to grow both professionally and personally.

Reporting to the Head of Information Technology, Australia this position is responsible for providing IT support services to SMBC’s Australian operations. This includes technical support, monitoring and daily administration for all systems and services; following IT policies and procedures to ensure the highest levels of end-user satisfaction and operational performance are maintained.

You will be responsible for the following:

• Champion support services excellence across SMBC’s Australian operations.
• Maintaining consistently high levels of service to the business and support the end-user desktop environment and mobile platforms.
• Provide support for the wide-ranging suite of SMBC hosted applications, perform hardware installations, repairs and maintenance.
• Installation of system software and applications; assist with the release management of development changes into production systems.
• Complete routine operational processes as scheduled; perform administration activities efficiently and effectively.
• Ensure all documentation is maintained and kept up to date, maintain the Service Asset and Configuration Management database.
• Conduct IT inventory audits and participate in IT related projects as required.
• Prioritise service requests to ensure timely resolution of issues, track service requests and keep customers up to date with progress.
• Effective communication with staff on IT issues to maintain end user satisfaction.

To succeed in this role, you will have:

• Minimum 5 years of experience in support services roles within corporate environments.
• Experience supporting Microsoft Windows and Office products.
• Administration of Active Directory and associated services.
• Building and maintaining desktop hardware platforms and software installations.
• Ability to build trust and maintain positive relationships with end users.
• Effective troubleshooting and problem-solving abilities’ clear and effective communication skills; strong documentation skills.
• Relevant tertiary qualifications in a related IT/business discipline.
• Knowledge and understanding of working in a multicultural environment.
• Broad based product knowledge of instruments, trade and transactional solutions.

SMBC: where you can Be Yourself, Make a Difference and Build Your Career.