Senior Analyst - Application Support (Payment Systems)

Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region.   SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network.  We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.

With sustainability embedded within our strategy and operations, we are committed to creating a society in which today’s generation can enjoy economic prosperity and well-being, and pass it on to future generations.

SUMITOMO MITSUI BANKING CORPORATION MALAYSIA BERHAD - SMBCMY

JOB SUMMARY
The Level 2 Applications Support Team is responsible for the support of applications working closely with the Customer Representatives to resolve issues and perform customer engagements.
•    Assist in troubleshooting problems related to BNM & Paynet applications and local regulatory reporting.
•    Coordinate with users, PDAPD (regional office), and Head Office on various regulatory reporting activities or projects.
•    Participate in system designs, testing, and documentation of tasks relate to BNM or local regulatory reporting.
•    Build and maintain data dictionary system for local regulatory reporting or to meet BNM requirements.
•    Ensure complete business continuity for all applications that are being supported.

KEY RESPONSIBILITIES
•    Responsible in managing & supporting the team as well as individual team member KPI. 
•    Ensure task assignment and reports are completed within the deadline.
•    Work with data owner and carry out data quality maintenance from time- to-time.
•    Understand user requirements and provide technical support in enhancing local regulatory reporting systems.
•    Deploy and requisite technology when required.
•    Ensure the system architecture is able to provide the local regulatory reporting information promptly and accurately.
•    Monitor local regulatory reporting systems performance regularly to avoid any unplanned outage.
•    Ensure compliance to the internal control, standards and regulatory requirements.
•    Support in the planning, managing and testing of DRP and BCP of business applications to achieve successful fail-overs when the situation arises.
•    Perform and manage the customer engagement processes.
•    Ensure cases, bug-fixes and minor enhancements are updated in the support system by liaising with the developers to estimate the delivery time frames and implications.
•    Help recommend functional specifications in conjunction with the project team for any changes to the application projects.
•    Provide on-call support for the applications regarding the scheduled and unscheduled outages.