Service Desk Support Engineer

Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group). Built upon our rich Japanese heritage since 1876, we put our customers first and provide seamless access to, from and within the Asia Pacific region.   SMBC is one of the largest Japanese banks by assets and maintain strong credit ratings across our global integrated network.  We work closely as one SMBC Group to offer personal, corporate and investment banking services to meet the needs of our customers.

With sustainability embedded within our strategy and operations, we are committed to creating a society in which today’s generation can enjoy economic prosperity and well-being, and pass it on to future generations.

SUMITOMO MITSUI BANKING CORPORATION MALAYSIA BERHAD

Job Description:

1. Serve as Level 1 support, providing technical assistance to users encountering issues with software, hardware, or computer systems, and aiding them in completing tasks through diagnostic tests.
2. Respond to user queries through various channels, including telephone, email, and chat.
3. Train staff members on troubleshooting techniques and problem diagnosis.
4. Offer technical support for a range of questions and issues.
5. Resolve problems related to networks and other computer systems.
6. Diagnose system errors and other technical issues.
7. Follow up with customers to ensure issues are fully resolved.
8. Request feedback and monitor communications to enhance training methods and improve service quality.

Job Requirements:

1. Degree or Diploma in IT/Computer Science
2. Minimum 2 years experiences service Desk
3. Familiar with MS Windows and virtual desktop infrastructure
4. Familiar with ITIL
5. Familiar with Microsoft 365