Temporary staff - Front Office business support (12 month contractor)

Date:  Jul 25, 2025
Location: 

Viet Nam

Office Location:  Hanoi, Vietnam

Responsibilities and Duties

  • KYC related tasks: to conduct KYC related tasks for existing customers (including KYC review, KYC update, KYC screening, handle night-batch alert diposition…) in a timely and accurate manner.
  • Account services tasks: to advise customers the procedure for updating account information and complete internal process for update, including biometric procedure (if applicable).
  • Credit related tasks: process credit documentation, covenant control.
  • Customer’s transactions dealing: follow up due date and complete funding procedure for FX/ FD/ Loan transactions, including obtaining required forms.
  • Due date management: follow up with customers and document the track-record for due date items according to internal procedure (such as fax/ email/ TT in advance/ pending CDF/ guarantees/ expired license/ expired personal ID, etc…).
  • Reporting: to prepare and circulate reports related to the assigned duties.
  • To provide administrative support and business development assistance (where feasible) such as consolidating M&A teasers received from our customers, partners, conduct compliance check procedure for adversting and presentation materials, support seminar organization, etc…
  • To undertake other relevant duties as assigned by Team Leader or Department Head. 

Requirements:

  • Skills: English proficiency in 4 skills, especially in reading, writing. Prociency in microsoft Word, Excel, Powerpoint. Good ability of time management to deal with multi tasks smoothly.
  • Characteristics: high sense of responsibility and compliance; detail orientation; ability to work with accuracy, meet set deadline, and being punctual.
  • Experience: at least 1 year experience in KYC related job at other commercial banks, financial institutions.
  • Japanese speaking (from N2) is an advantage