Vice President, Identity & Access Management (IAM) / Identity Governance & Administration (IGA)

The Technology Governance & Control Team at SMBC Singapore is responsible for overseeing the governance and control of IT system development, IT service management, IT operations and support functions. The team plays a crucial role in ensuring that technology is developed, deployed, and managed responsibly, in line with global technology governance standards and best practices. 

This role is requested to provide senior leadership and oversight for the organization’s Identity and Access Management (IAM) and Identity Governance and Administration (IGA) scope, covering End User ID Management, Privileged ID Management (PID), and Non-Human Identity (NHI) governance.

As the organization continues to strengthen its control environment, regulatory readiness, and operational resilience, there is a need for a dedicated senior leader to drive strategic and tactical improvements across IAM governance, lifecycle controls, reporting, and transformation initiatives. This role will lead the existing team and be accountable for enhancing the overall maturity of IAM / IGA processes, introducing CRI-aligned KPIs/KRIs, improving control effectiveness, and ensuring that key IAM projects and requirements are delivered in a structured and sustainable manner.

The role requires a strong leader with the ability to operate across strategy, governance, operations, and change delivery. The successful candidate should be able to engage senior stakeholders, lead an established team, and drive measurable improvements across the IAM / IGA landscape.

The position is required to:

• provide end-to-end leadership over IAM / IGA controls and operating model;
• improve governance across end user identities, privileged identities, and NHIs;
• enhance audit and regulatory readiness;
• drive remediation of existing control gaps;
• establish measurable management reporting and performance indicators;
• lead ongoing and planned IAM / IGA initiatives across BAU and project delivery.

The Vice President, IAM / IGA will be responsible for leading the existing IAM team and overseeing the strategy, governance, delivery, and operational management of identity-related controls and services across the organization.

The role will ensure that IAM processes are robust, risk-based, scalable, and aligned with internal policy, control expectations, and business needs. The incumbent will also be responsible for driving improvements in identity lifecycle management, privileged access governance, NHI management, access recertification, KPI/KRI reporting, and stakeholder engagement across business, technology, security, and control functions.

Key Responsibilities

A. Strategic Leadership

• Lead the IAM / IGA function and define the target operating model, roadmap, and priorities.
• Provide senior oversight across End User ID Management, PID governance, and NHI lifecycle management.
• Drive the delivery of IAM / IGA improvement initiatives aligned to business, security, and risk objectives.
• Ensure effective prioritization and execution across BAU and change portfolios.

B. Governance and Control

• Strengthen IAM governance, policy, standards, and control procedures across identity lifecycle processes.
• Ensure appropriate controls exist for account creation, modification, recertification, suspension, and revocation.
• Introduce and maintain CRI-aligned KPIs/KRIs to support effective monitoring and governance reporting.
• Improve governance over privileged IDs, shared accounts, service accounts, and NHIs.
• Partner with Risk, Compliance, and Audit to remediate findings and improve control assurance.

C. Project and Change Delivery

• Lead IAM / IGA projects and transformation initiatives from planning through implementation.
• Oversee process and control enhancements relating to:
• Joiner / Mover / Leaver lifecycle
• Access request and approval workflows
• Access certification / recertification
• PID governance
• NHI inventory and lifecycle control
• Role / entitlement governance
• Integration with HR systems, directories, PAM, cloud, and applications
• Ensure clear governance, milestone tracking, issue management, and delivery outcomes.

D. Operational Oversight

• Oversee day-to-day IAM operations and ensure service quality, control compliance, and operational discipline.
• Improve process standardization, automation, and audit readiness.
• Ensure documentation, evidence, and reporting are maintained to required standards.
• Drive reduction of manual processing and control weaknesses.

E. Stakeholder and Team Leadership

• Act as the senior point of contact for IAM / IGA matters.
• Engage effectively with Technology, Information Security, HR, Risk, Compliance, and Audit stakeholders.
• Provide leadership, coaching, and direction to the existing IAM team.
• Support team capability development and a strong control-focused culture.

Scope of Role

The role covers enterprise-level IAM / IGA responsibilities, including:

• End User ID Management
• Privileged ID governance / PAM-related oversight
• Non-Human Identity governance
• Identity lifecycle controls
• Access reviews and recertification
• IAM reporting and metrics
• IAM / IGA project delivery and control enhancement
• Cross-functional stakeholder engagement relating to identity governance and compliance

Experience and Skills Required

Essential

• Significant experience in IAM, IGA, information security, technology risk, or related control disciplines.
• Proven leadership experience managing teams and enterprise-wide IAM-related initiatives.
• Strong understanding of:
• Identity lifecycle management
• Privileged ID governance
• Non-Human Identity management
• Access review / recertification processes
• IAM policies, governance, and control frameworks
• KPI/KRI and management reporting
• Demonstrated ability to lead control improvement and transformation initiatives.
• Strong stakeholder engagement and communication skills.
• Experience engaging with Risk, Compliance, and Audit functions.

Preferred

• Experience in financial services or another highly regulated industry.
• Familiarity with IAM / IGA / PAM tools and enabling technologies.
• Understanding of cloud IAM, directory services, and enterprise application onboarding.
• Experience balancing strategic planning with operational oversight.

Qualifications

Bachelor’s degree or equivalent relevant experience.

Relevant professional certifications preferred, such as:

• CISSP
• CISM
• CRISC
• CGEIT
• IAM / IGA / PAM-related certifications

Key Deliverables / Success Measures

The successful candidate will be expected to deliver:

• A clear IAM / IGA roadmap and operating model enhancement plan
• Improved governance and control maturity across End User IDs, PID, and NHIs
• Implementation of relevant CRI-aligned KPIs/KRIs and management reporting
• Improved provisioning, modification, recertification, and revocation controls
• Reduction in orphan, dormant, and non-compliant accounts
• Improved audit outcomes and closure of identified control gaps
• Increased automation, process standardization, and service quality
• Effective leadership and development of the existing IAM team

Work Location

• One@ChangiCity